911jl Privacy
Policy

This Privacy Policy ("Policy") describes how 911jl ("911jl," "we," "us," or "our") collects, uses, stores, shares, and protects the personal information of users ("you," "your," or "Player") who access or use the 911jl website at https://911jl.app, including all games, features, promotions, payment services, and customer support channels available on the platform.

911jl is committed to protecting the privacy and personal data of all players, particularly those based in the Philippines. This Policy is drafted in compliance with Republic Act No. 10173, also known as the Philippine Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations (IRR), as enforced by the National Privacy Commission (NPC) of the Philippines.

If you have questions about how 911jl handles your personal data, or if you wish to exercise any of your data subject rights under the Philippine Data Privacy Act, please refer to Section 14 (Contact Us) of this Policy for the appropriate contact details.

For the purposes of the Philippine Data Privacy Act of 2012 and its Implementing Rules and Regulations, 911jl is the personal information controller responsible for the personal data collected through the 911jl platform. As the personal information controller, 911jl determines the purposes and means of processing your personal data and is accountable for ensuring that such processing is carried out in accordance with applicable Philippine data privacy laws.

911jl has designated a Data Protection Officer (DPO) who is responsible for overseeing data protection compliance within the organization, handling data subject requests, and serving as the point of contact for the National Privacy Commission of the Philippines. Contact details for the 911jl DPO are provided in Section 14 of this Policy.

911jl collects the following categories of personal data from players. We only collect data that is necessary for the specific purposes described in this Policy:

911jl collects personal data through the following channels and methods:

• Direct collection: Information you provide when you register a 911jl account, complete KYC verification, make a deposit or withdrawal, contact customer support, or participate in a promotion.
• Automated collection: Technical and usage data collected automatically when you visit the 911jl website, including through cookies, web beacons, pixel tags, and server logs. See Section 8 for full details on cookies and tracking technologies.
• Third-party payment providers: Transaction confirmation data received from GCash, PayMaya, BPI, BDO, and Metrobank when you make a deposit or withdrawal. 911jl does not receive or store your full payment account credentials — only the data necessary to confirm and reconcile transactions.
• Identity verification providers: Where 911jl uses a third-party KYC verification service to validate government-issued IDs, that provider may share verification results (pass/fail and extracted identity fields) with 911jl.
• Game providers: Aggregated game session data (bets placed, outcomes, session duration) received from 911jl's game content providers for the purpose of account management and dispute resolution.

911jl processes your personal data for the following specific, legitimate purposes:

• Account registration and management: To create and maintain your 911jl account, verify your identity and age (21+ requirement), and manage your account settings and preferences.
• Payment processing: To process deposits and withdrawals via GCash, PayMaya, BPI, BDO, and Metrobank, and to maintain accurate transaction records in Philippine Peso (PHP).
• Regulatory compliance: To comply with PAGCOR licensing requirements, Philippine anti-money laundering (AML) obligations under Republic Act No. 9160 (as amended), and KYC requirements mandated by Philippine gaming regulations.
• Customer support: To respond to your inquiries, resolve disputes, and provide assistance through live chat and email support channels.
• Security and fraud prevention: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, and other prohibited conduct as defined in the 911jl Terms & Conditions.
• Platform improvement: To analyze usage patterns and technical performance data to improve the 911jl platform, fix bugs, and enhance the overall player experience.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates via email or SMS, where you have provided consent to receive such communications. You may withdraw this consent at any time.
• Responsible gaming: To monitor gaming behavior for signs of problem gambling and to administer responsible gaming tools such as deposit limits, session reminders, and self-exclusion requests.

Under the Philippine Data Privacy Act of 2012, 911jl processes your personal data on the following legal bases:

• Contractual necessity: Processing that is necessary to perform the contract between you and 911jl — specifically, to operate your account, process transactions, and deliver the gaming services you have registered for.
• Legal obligation: Processing required to comply with 911jl's legal obligations under Philippine law, including PAGCOR licensing conditions, AML reporting requirements, and data retention obligations.
• Legitimate interests: Processing carried out for 911jl's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and freedoms as a data subject.
• Consent: Processing based on your freely given, specific, informed, and unambiguous consent — primarily for marketing communications. You have the right to withdraw consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

911jl does not sell, rent, or trade your personal data to third parties for their own marketing purposes. 911jl may share your personal data with the following categories of third parties, strictly on a need-to-know basis and only to the extent necessary for the stated purpose:

• Payment service providers: GCash, PayMaya, BPI, BDO, and Metrobank, for the purpose of processing deposits and withdrawals. These providers are bound by their own privacy policies and applicable Philippine financial regulations.
• KYC and identity verification providers: Third-party services engaged by 911jl to verify the identity and age of players as required by PAGCOR and Philippine AML regulations.
• Game content providers: Licensed game studios and aggregators whose games are available on the 911jl platform. These providers receive only the data necessary to operate game sessions and resolve disputes.
• IT and infrastructure providers: Cloud hosting, server management, and cybersecurity service providers engaged by 911jl to operate and secure the platform. All such providers are contractually bound to process data only on 911jl's instructions and in accordance with applicable data privacy laws.
• Regulatory and law enforcement authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, and other competent Philippine government authorities, where disclosure is required by law, court order, or regulatory instruction.
• Professional advisors: Legal counsel, auditors, and compliance consultants engaged by 911jl, subject to professional confidentiality obligations.

The 911jl website uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze site usage, and support security functions. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other data on your device.

911jl uses the following categories of cookies:

• Strictly necessary cookies: Essential for the operation of the 911jl website. These cookies enable core functions such as session management, login authentication, and security features. They cannot be disabled without affecting the functionality of the platform.
• Functional cookies: Used to remember your preferences and settings, such as your preferred language, display settings, and responsible gaming tool configurations.
• Analytics cookies: Used to collect aggregated, anonymized data about how players use the 911jl platform — including pages visited, session duration, and navigation paths — to help 911jl improve the platform experience.
• Security cookies: Used to detect and prevent fraudulent activity, unauthorized access attempts, and bot traffic on the 911jl platform.

911jl does not use third-party advertising cookies or cross-site tracking technologies that share your browsing behavior with external advertising networks.

911jl retains your personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following retention periods apply:

• Active account data: Retained for the duration of your active 911jl account relationship, plus a minimum of five (5) years following account closure, in accordance with Philippine AML record-keeping requirements.
• KYC and identity verification documents: Retained for a minimum of five (5) years from the date of verification, as required by PAGCOR licensing conditions and Philippine AML regulations.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction, in compliance with the Anti-Money Laundering Act of 2001 (as amended).
• Customer support communications: Retained for three (3) years from the date of the last interaction, for the purpose of dispute resolution and quality assurance.
• Marketing consent records: Retained for the duration of your consent and for three (3) years following withdrawal of consent, to demonstrate compliance with consent requirements.
• Technical and usage data: Retained for up to twelve (12) months in identifiable form, after which it is anonymized or deleted.

Upon expiry of the applicable retention period, 911jl will securely delete or anonymize your personal data in accordance with its data disposal procedures. Where data cannot be immediately deleted due to technical constraints, it will be isolated from active processing until deletion is completed.

911jl implements a comprehensive set of technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, loss, or destruction. These measures include:

• Encryption in transit: All data transmitted between your device and the 911jl platform is encrypted using 256-bit SSL/TLS protocols.
• Encryption at rest: Sensitive personal data stored on 911jl servers, including passwords and financial data, is encrypted using industry-standard encryption algorithms.
• Access controls: Access to personal data is restricted to authorized 911jl personnel on a strict need-to-know basis. All staff with access to personal data are subject to confidentiality obligations and regular data privacy training.
• Intrusion detection: 911jl employs real-time intrusion detection and prevention systems to monitor for unauthorized access attempts and suspicious activity.
• Regular security audits: The 911jl platform undergoes regular security assessments, penetration testing, and vulnerability scans conducted by qualified cybersecurity professionals.
• Incident response: 911jl maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to your rights and freedoms, 911jl will notify the National Privacy Commission and affected data subjects in accordance with the timelines prescribed by the Philippine Data Privacy Act.

Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by 911jl. To exercise any of these rights, please contact the 911jl Data Protection Officer using the details in Section 14:

• Right to be informed: You have the right to be informed about how your personal data is collected, used, and processed. This Privacy Policy fulfills that obligation.
• Right of access: You have the right to request a copy of the personal data that 911jl holds about you, along with information about how it is being processed.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held by 911jl. You can update basic account information directly through your account settings.
• Right to erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to 911jl's legal retention obligations under Philippine AML and gaming regulations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing purposes. You may also object to processing based on legitimate interests, subject to 911jl's overriding legitimate grounds.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller where technically feasible.
• Right to lodge a complaint: You have the right to lodge a complaint with the National Privacy Commission of the Philippines if you believe that 911jl has processed your personal data in violation of the Data Privacy Act.

The 911jl platform is strictly intended for adults aged 21 years and above, in accordance with Philippine gaming regulations. 911jl does not knowingly collect personal data from individuals under the age of 21. The 21+ age requirement is enforced through mandatory KYC identity verification for all registered accounts.

911jl is committed to preventing underage gambling and takes all reasonable steps to verify the age of players before allowing access to real-money gaming features. Age verification is a mandatory step in the 911jl account registration and KYC process.

911jl reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, or regulatory requirements. When material changes are made to this Policy, 911jl will notify registered account holders by posting a notice on the 911jl website and, where appropriate, by sending an email notification to the address registered on your account.

The "Last Updated" date at the top of this Policy will be revised whenever changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how 911jl protects your personal data. Your continued use of the 911jl platform following the posting of any changes to this Policy constitutes your acceptance of those changes.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 911jl processes your personal data, please contact the 911jl Data Protection Officer through any of the following channels:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the 911jl website at https://911jl.app
• Subject Line: Please use "Data Privacy Request – [Your Account Username]" for all data subject rights requests to ensure prompt handling by our DPO team.

For complaints that have not been resolved to your satisfaction by 911jl, you may escalate your concern to the National Privacy Commission of the Philippines. The NPC can be reached through its official website and handles complaints from Philippine data subjects regarding violations of the Data Privacy Act of 2012.